How long does it take to receive my product?
We ship most packages within 1-2 business days upon receiving the order. We ship all orders in the U.S. using expedited delivery option which should arrive within 3 business days.
How can I check the status of my order?
Message or email us to check the status of your order. We also send out a shipping confirmation email with the tracking number once the order has been shipped.
What do I do if the item I received is faulty?
We guarantee the quality of all the knives we sell at Knively. If a product is faulty when you received it, please contact us and we will replace it.
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Can I purchase the knives for someone else?
Absolutely. If you are purchasing the knives for someone else, please include their name in the order notes. This is done to ensure they can get the warranty we provide.
Why have I received an email saying the item I ordered is out of stock?
We apologize if the item you ordered is unavailable. We do our best to update inventory in real time, but sometimes due to surges in demand there is a delay. You can wait until the product becomes available or you can request a refund for the order.
I am a beginner cook, which knife should I buy?
Our most popular option is the 8-inch chef's knife, because it is the most versatile knife in the kitchen. It can do just about anything. It is also at an ideal size to fit most hands, giving you control and comfort.
Returns and Exchanges
What is your return policy?
All items purchased can be returned within 30 days from the date of purchase.
What is covered by the limited lifetime warranty?
Our limited lifetime warranty is included with every knife we sell. The warranty will cover all manufacturing defects not caused by misuse or improper maintenance for the life time you own this product. If you want additional peace of mind, choose our Knively Protect plan to get full coverage protection for your knives.
When can I expect my refund?
We issue all of our refunds when we receive the returned products. Once received, we will issue the refund within 1 business days, but your bank might take additional time to process the refund.
What is Knively Protect
It's a protection plan that sends you a new sharp knife every year for any knife you have bough coverage for.
When can I purchase Knively Protect?
The protection plan can be purchased at check out or up to 12 months after purchase of knife. You will be asked to renew your protection plan 30 days before it expires.
How can I cancel?
You can cancel your Knively Protect plan at anytime, but we can only refund it up to 30 Days after purchasing the plan. Request to cancel HERE. We DO NOT auto charge your credit card when your plan expires. You will be provided an option to renew, and if you take no action when the plan expires, your Knively Protect plan is automatically cancelled.
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